Survey Feedback Portals (chatPRO)

Customer Feedback Portals

24/7 Access to Insights with ChatPRO™

Conducting live phone or F2F interviews with healthcare professionals can be challenging: no shows, changing schedules, etc. ChatPRO™ is our solution.

ChatPRO™ is an online forum where participants respond to moderated questions, from their computer or phone, at their convenience. This platform is like a large online focus group that is open 24/7. Pictures, videos, and concepts can be shared with participants, in addition to them being able to see and respond to other participants’ comments.

The Benefits of Using ChatPRO™

Get answers to your questions instantly and conveniently
Gain direct, objective, and unfiltered customer feedback from screened participants, ensuring answers are 100% relevant to your needs
Witness group reaction and redirect questions to gain key insights ON DEMAND from your customers
Discover identified pain points, validated ideas, potential barriers, uncovered sales road blocks, and more.

Elements of ChatPRO™

5-20 participants

Real-time conversations

Chat live within 5 days of project approval

Transcript available within 1 day of chat session closing

Professionally moderated

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Frequently Asked Questions

How Does ChatPRO Work?
After recruitment, participants receive a link to register for the forum, and are notified each time a question is opened for their response. After their response is provided, they can see what others have said and react as they wish and when they want.

TMTG can moderate messages already posted. There are 3 moderation levels:
- The moderator can post a comment to a specific participant’s answer either privately or visible for all;
- The moderator can hide or unhide an answer in a chatroom, or
- The moderator can reply to all participants.
Are ChatPRO Forums Live?

Technically forums are not a live exchange. It is asynchronous: the forum is opened 24/7 and participants can answer at their own convenience. This allows for different participants’ points of view without them having to be on the platform at the same time.
How Can Clients See Chat Discussions?

You, as the client, are offered a link to log into the forum and read the responses. TMTG calls it the “behind the mirror” view, similar to F2F focus groups. This link will show the responses in reverse chronological order. Although you cannot post or interact directly with the participants, you can communicate with TMTG moderator who can follow up with participants as needed
Who Can See the ChatPRO Transcript?

The ChatPRO™ transcript is your data, so you decide! This “raw data” file is delivered as a PDF. Once the forum closes, there is an automatic download function to access the transcript, which presents the discussion in chronological order
What does ChatPRO Cost?
ChatPRO™ can start as low as $5,000, yet the price is highly variable depending on the project requirements. The pricing structure is based on two fee elements:
- Access to the chat platform and moderation by TMTG – a flat fee dependent on the number of questions and overall chat duration
- Recruitment fee and incentive – a variable fee dependent on the number and type of participants

What Our Partners Say

Companies like you are the reason that we do what we do. We're here to serve you. Read this selection of client testimonials to see how we've been a part of VOC in the medical industry.

TMTG pricing models are really excellent and meet the needs of our team each and every time. When the technical and clinical elements of the product are complex, commissioning an advanced multivariate study that makes sense of that complexity is of high value to our teams. Also of importance, we get prompt and well thought responses from TMTG team members on every aspect of the marketing research.

Sue Siewert, GE Healthcare

Director of Global Business Analysis

I appreciated the TMTG’s team ability to understand the stakes of these Voice of Customers studies. TMTG has our business’ knowledge, especially in medical imaging, cardiology, neurology or surgery for example. This market and technical expertise in health is a real asset to collaborate effectively with our internal teams and build a climate of trust. Project implementation is professional mainly in relation to the quality of the respondent’s recruitment and the conduct of interviews and discussion groups.

Sophie Perceval, GE Healthcare EU

Customer Market Insights Business Partner Europe

The MarketTech Group is unique in their ability to simplify complex business questions and simplify them clearly and efficiently. The result is a quality project that makes the best us of both our time and our budget. We have trusted them with some of the most critical questions facing us relative to the value and opportunity of key products, and they always come through.

Linda Harrell, Becton Dickinson

Director, Global Insights and Market Research

At Siemens Healthineers, we highly value TMTG’s partnership as they provide a broad range of qualitative and quantitative services in Voice of Customer marketing research. We have used their research services for many years, and more recently with high level multi-country large scale studies. What I value the most is their ability to access C-suite Healthcare Executives we do not know yet and the opportunity they give us to directly interact with high-level respondents.

Alexander Zimmermann, Siemens Healthineers WW

Chief Marketing Officer

Ansell Healthcare has engaged The MarkeTech Group (TMTG) on a number of occasions for qualitative studies and concept research in various international markets. In every occasion the study has been conducted promptly and in a very professional manner. The outcomes have always been very insightful, providing valuable intelligence and guiding valuable strategic decisions.

Monica Sagardoy, Ansell

Senior Global Director, Surgical Brands and Acute Care

We highly value TMTG and have used their research services for years, especially for projects that require market insights and for complex projects that require deep knowledge of the industry. This benefitted us in that TMTG could be an extension of our company with their expertise as they interfaced with customers to conduct research and synthesize the analysis. As a result, we’ve been able to get to actionable insights & take action based on insightful analysis.

Shawn Miller, Philips

Director, Market Intelligence & Strategy

TMTG has accompanied us on a complex segmentation project of clinical diagnostic laboratories over 6 countries(Top 5 European countries and Turkey). We selected TMTG to carry out this project for several reasons: the recommended methodology, TMTG knowledge of the clinical diagnostic laboratory market and ability to lead projects at international level. The depth of collected data across market segments of our market allowed us to initiate our marketing programs with confidence.

Laurent Teste, Bio-Rad Laboratories

EMEA Segment Manager Clinical Diagnostics EMEA

The greatest strengths of the TMTG team were its ability to understand the highly complex healthcare market environment in the different countries and to turn a quantitative cluster analysis into robust strategic recommendations for each identified segments. TMTG also demonstrated high standards of quality and reacted quickly to find solutions when facing field execution challenges. I really appreciated this close interaction which helped establish trust in the consulting provided on consistency and robustness.

Marion Spitzer, Olympus Europa SE & CO.

KG Commercial Excellence - Medical Systems Market Intelligence

TMTG has the unique knowledge in the diagnostics imaging industry that most market research firms do not have. I am very satisfied with TMTG’s services. The recommendations that TMTG provided are actionable, evidence-based, and well thought. We have adopted TMTG’s recommendations that have saved our company a lot of money. The data collected through research has filled the knowledge gap where our company has struggled for a long time.

Jun Gao, Bracco

Senior Manager, Sales & Marketing Analytics

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